Q. How do I print from my laptop or mobile device?

To print from your laptop or mobile device, please follow these steps:

1. Make sure you are connected to the JCCC WiFi (not JCCC-Guest). You will not be able to print while connected to the guest WiFi.

2. Navigate to the PaperCut website and log in using your JCCC email and password (same as Canvas).

3. Select "Web Print" from the left-hand menu.

4. Click or tap on the green button labeled "Submit a Job" and select the appropriate printer for your current location.

5. Click or tap on "Print Options and Account Selection." The button appears at the bottom of the page. This page verifies the number of copies you wish to print. If printing one copy, proceed to the next step. If you need multiple copies of the same file, input the number of copies desired.

6. Click or tap on "Upload Documents," then click or tap on "Upload from computer" to select your file(s). Note the list of accepted file types which appears under this button.

7. Once you've uploaded your file(s), click or tap on "Upload & Complete." Your file(s) will be sent to the printer you selected.

If a file fails to print as expected, first check that the name of the printer matches the name of the printer you selected when uploading the job. If this information matches, speak to staff at the computer lab or the library location where you are printing. Jobs will also fail to submit if you lack sufficient funds. You can add printing credit to your account via the "Add Credit" option on the left-hand menu on the PaperCut website. For help in doing this, please see the Print Costs, Payments and Refunds page on the JCCC website, or speak with someone in the library or one of the computer labs.